However your family grows, we're with you.

A shared company-wide foundation — plus the local protections in your state, country, or city — designed to meet you where you are.

  • ✓ 16 weeks paid leave
  • ✓ 10 backup care days
  • ✓ You're not alone
0weeks
Primary leave, fully paid
0days
Backup care per family
0min
To book your first care day
0
Parents & caregivers in your corner

Time to be present, however your family grows.

Birth, adoption, fostering, surrogacy, kinship care — no policy can fully match a moment this big. So we've built a shared foundation every Twincrest parent and caregiver can count on, with flexibility, return-to-work support, and local statutory protections layered on top. If you need more, talk to your HRBP. We'll work with you.

Birth · Adoption · Foster

Primary Caregiver Leave

16 weeks· Fully paid

You gave birth, adopted, or fostered. You're the primary caregiver. This leave is yours — full stop.

Eligibility: After 6 months of employment. Starts on your child's arrival date.

How to apply: Workday → Time Away → Parental Leave (submit 30+ days ahead)

Primary Caregiver Leave
Partners & co-parents

Secondary Caregiver Leave

6 weeks· Fully paid

Supporting your partner or co-parent is real work. Six weeks to be fully present.

Eligibility: After 6 months of employment.

How to apply: Workday → Time Away → Secondary Caregiver Leave

Secondary Caregiver Leave
Expecting parents

Pregnancy Disability Leave

Up to 4 weeks· Fully paid

Pregnancy is not always smooth. This leave covers you before your due date, no questions asked.

Eligibility: Recommended by a healthcare provider. Runs concurrently with FMLA where applicable.

How to apply: Workday → Time Away → Pregnancy Disability

Pregnancy Disability Leave
Caregivers

Family Caregiver Leave

4 weeks / year· Fully paid

Caring for a parent. A spouse. A child with a serious health condition. This leave sees you.

Eligibility: Any full-time employee. Contact your HRBP.

How to apply: Workday → Time Away → Family Caregiver Leave

Family Caregiver Leave
All parents

Pregnancy & Infant Loss Leave

2 weeks· Fully paid

Grief is not a policy exception. It's something we built in.

Eligibility: All employees, any tenure. No paperwork, no explanation required.

How to apply: Contact hrbp@twincrest.org confidentially

Pregnancy & Infant Loss Leave
PolicyDurationPaid?Eligible fromWho
Primary Caregiver Leave16 weeks✅ Fully paid6 months tenureBirth / adoption / foster primary
Secondary Caregiver Leave6 weeks✅ Fully paid6 months tenureCo-parent / partner
Pregnancy Disability LeaveUp to 4 weeks✅ Fully paidAnyPregnant employees
Family Caregiver Leave4 weeks/year✅ Fully paidAnyCaregivers
Pregnancy & Infant Loss2 weeks✅ Fully paidAnyAll
FMLAUp to 12 weeks❌ Unpaid12 months / 1,250 hrsAll qualifying

You're in good company.

"

Returning after 16 weeks felt completely overwhelming. I sat in my car for 10 minutes before walking in. My buddy had texted me the night before just to say "I'm thinking of you." That one message made all the difference.

Maya Rodriguez · Software Engineer II · Mother

"We adopted internationally and the process was a lot. What I didn't expect was how much HR walked us through every step. I never felt like a number."

James T.
Account Executive · Adoptive father
❤️ 89💬 14 replies

"I'm caring for my toddler and my mom. Two years ago I almost left because I didn't think Twincrest got it. Finding this community changed everything."

Priya N.
Senior Designer · Sandwich caregiver
❤️ 203💬 41 replies

"Month 3 back: Soft Landing is real. Being at 60% felt weird at first. By week 3, I was so glad I didn't jump to 100. Ask for it. It's there."

Roberto C.
Legal · New father
❤️ 94💬 31 replies

Here's what the road looks like.

A timeline of the moments that matter — before, during, and after.

1
Before you go

Before you go

  • Notify your manager (30+ days ahead)
  • Submit leave request in Workday
  • Set up Bright Horizons account — brightcare.bh.com, code TWNCRST2025
  • Book your wellness space
  • Schedule HR intake call — cal.twincrest.org/hrbp-intake
  • Create your handoff plan
2
While you're away

While you're away

  • Week 4: Set communication preference with manager
  • Week 8: Optional HR pulse check
  • Week 14: Return-to-work buddy introduction
  • Anytime: Community support available
3
Coming back

Coming back

  • Schedule return-to-work call — cal.twincrest.org/rtw-call
  • Activate Soft Landing (60% → 80% → full)
  • Re-book wellness space
  • Connect with your buddy
  • Week-1 manager check-in

Want an interactive step-by-step checklist?

Everything you need to do, in order, with checkboxes.

Go to Your Journey →

Coming back is a transition.

We designed it to feel that way — in a good way.

Soft Landing

A phased return program built into your leave. Not about easing you in slowly — about giving you permission to find your footing.

Soft Landing
StageScheduleDetails
Weeks 1–260% capacityRemote-first · No meetings before 10am · You set the pace
Weeks 3–480% capacityFlexible schedule · Weekly manager check-in
Month 290–100%Full capacity, ongoing flex on request
OngoingFull capacityLeave it better than you found it 💙

Your return team

HR Business Partner

Your first call for anything policy, paperwork, or process.

hrbp@twincrest.org · Ext. 4221

Return-to-Work Buddy

A colleague who came back in the last 12 months. Intro at week 14 of leave.

Assigned by HR

Your Manager

HR sends your manager a prep guide before you return. They'll show up ready.

Your direct manager

Common questions

Talk to your HRBP. Soft Landing can sometimes be extended by 2 more weeks. There's no penalty for asking.
Your position is protected. Your HRBP will brief you before day one — not on day one.
Yes. Remote-first is the default for weeks 1–2. After that, coordinate with your manager.
Reach out to your HRBP as soon as you know. We'll figure it out together.
That's completely normal. EAP (ComPsych) is confidential and available 24/7: 1-800-468-9327.

Your care fell through. Here's your safety net.

10 days
per family, per year

We partner with Bright Horizons to cover last-minute childcare and elder care — in-home or center-based, wherever you are.

Backup care
In-home care
🏠

In-home care

A caregiver comes to you. ~$10/hr co-pay.

Book via brightcare.bh.com
Center-based care
🏫

Center-based care

Drop-in at a Bright Horizons center. $25/day co-pay.

700+ locations nationwide
Elder & adult care
👴

Elder & adult care

Backup care isn't just for kids. ~$10/hr for adult dependents.

Same 10-day pool

How to start

  1. Step 1
    Register
    brightcare.bh.com · Twincrest email · code TWNCRST2025
  2. Step 2
    Search
    Date, type, and location
  3. Step 3
    Book
    Confirmation in 2 hours
  4. Step 4
    Go
    Co-pay at door. We cover the rest.
Set up your account now →

Even if you don't need it today.

Pricing

Care typeYour co-payTwincrest covers
In-home childcare~$10 / hourUp to $100 / day
Center-based childcare$25 / dayFull daily rate
In-home elder/adult care~$10 / hourUp to $100 / day

Common questions

Any booking of 4+ hours counts as one day. Shorter bookings are prorated.
Yes. Days can be used back to back.
Both bookings draw from the same 10-day pool.
No — days reset January 1 each year.
Call Bright Horizons at 1-877-242-2737. They find alternatives you won't see online.

The Nest.

Private, fully equipped, always available.

The Nest — Building A

The Nest — Building A

Room 104 · Level 1, near elevator bank A · Mon–Fri 7am–7pm

Amenities
  • Hospital-grade Medela PISA pump
  • Refrigerator (labeled shelves)
  • Sink + soap
  • Padded seating
  • Door lock + privacy indicator light
  • Power at every station
  • Sanitizing wipes + storage bags provided
How to book: Search "Building A" in Outlook room finder.
Book now →
The Nest — Building B

The Nest — Building B

Room 212 · Level 2, east wing · Mon–Fri 7am–7pm

Amenities
  • Hospital-grade Medela PISA pump
  • Refrigerator (labeled shelves)
  • Sink + soap
  • Padded seating
  • Door lock + privacy indicator light
  • Power at every station
  • Sanitizing wipes + storage bags provided
How to book: Search "Building B" in Outlook room finder.
Book now →

Working from home? You're covered.

$200 one-time equipment stipend + $50/month shipping reimbursement for milk storage.

Claim via Workday → Expense → Lactation Support · Questions: benefits@twincrest.org

Tips

Book recurring Outlook slots so your time is protected.
Bring your own personal pump kit (flanges, valves, tubing). Provided pumps are for shared use.
Facilities restocks wipes and bags weekly. Low supplies? Email facilities@twincrest.org.
Rooms are soundproofed. Lock + fully close the door.
If both rooms are booked, email facilities — an alternative has always been found.
Milk storage: Each floor has a labeled mini-fridge in the kitchen. Name + date on everything. Please remove within 48 hours.

847 people have your back.

People connecting
847 of you
Real people. Real conversations. Right here.
💬

Slack

#parents-caregivers

847 members. Real talk, real tips, and the occasional baby photo. The most active channel at Twincrest.

Open in Slack →
📅

Monthly meetups

Parent & Caregiver Network (TPCN)

First Thursday of every month. 12–1pm PT. No agenda. Just a Zoom and good people.

Join next meetup →
🤝

Peer mentors

Find someone who's been there

Match with a colleague 6–12 months ahead of you. Usually matched within 1 week.

Find a mentor →

"You don't have to figure this out alone. That's the whole point."

— Benefits Team, Twincrest

Community feed

MR
Maya Rodriguez· Software Engineer II📌 Pinned

Returning after 16 weeks felt completely overwhelming. I sat in my car for 10 minutes before walking in. My buddy had texted me the night before just to say 'I'm thinking of you.' That one message made all the difference. If you're heading back soon — you're going to be okay. 💜

❤️ 142💬 23 replies
JT
James Thompson· Account Executive📌 Pinned

We adopted internationally and the process was a lot. What I didn't expect was how much HR walked us through every step. From paperwork to leave timing to a check-in at week 8. I never felt like a number.

❤️ 89💬 14 replies
PN
Priya Nguyen· Senior Designer📌 Pinned

I'm a sandwich caregiver — toddler at home, mom in assisted living. Two years ago I almost left because I didn't think Twincrest got it. Finding this community changed everything. You're allowed to need both.

❤️ 203💬 41 replies
DK
David Kim · Product

Create your Bright Horizons account NOW before you need it. You don't want to set one up at 7am when daycare just called.

❤️ 67💬 8
SL
Sofia Leblanc · Finance

Has anyone used the milk shipping reimbursement? Going back next month and wondering if it's worth setting up.

❤️ 12💬 19
RC
Roberto Chen · Legal

Month 3: Soft Landing is real. 60% felt weird at first. By week 3, so glad I didn't jump to 100.

❤️ 94💬 31
AB
Amara Bello · Operations

The Nest in Building B is amazing. Pump is brand new. Book early on Mondays.

❤️ 38💬 5
TB
Twincrest Benefits Team ✓ · Official

Backup care days increased to 10 per family for 2025. Already updated in Bright Horizons. 🎉

❤️ 156💬 44
See all →

Find what you need.

As early as possible — ideally 30+ days before your leave date. In an emergency, notify HR as soon as you're able.
No. Parental and caregiver leave is completely separate from PTO. You don't need to deplete vacation first.
All benefits — health, dental, vision, life insurance — continue uninterrupted during paid leave.
In some cases, yes. Talk to your HRBP about intermittent leave options.
Speak to your HRBP. Unpaid extensions may be possible depending on your situation.
Soft Landing is a phased return: 60% weeks 1–2, 80% weeks 3–4. It's highly encouraged but not mandatory.
Yes. Give HR 2 weeks' notice whenever possible.
Yes. Your position is protected during paid leave.
That's normal. Talk to your HRBP, your buddy, or access EAP (ComPsych: 1-800-468-9327, confidential, 24/7).
Register at brightcare.bh.com with your Twincrest email. Employer code: TWNCRST2025.
Yes — backup care covers children and adult/elder dependents.
Contact Bright Horizons at 1-877-242-2737. Billing discrepancies are resolved quickly.
Email facilities@twincrest.org. An alternative space has always been found.
Absolutely. Rooms accommodate personal and employer-provided equipment.
Use the labeled fridge on your floor. Name + date on everything. Remove within 48 hours.

External resources

Key contacts

  • Benefits Team
    benefits@twincrest.org
  • HR Business Partner
    hrbp@twincrest.org · Ext. 4221
  • EAP (ComPsych)
    1-800-468-9327 · 24/7
  • Bright Horizons
    1-877-242-2737
  • Facilities
    facilities@twincrest.org

Manager Hub

For people leaders supporting their teams.